What a year, and where did the time go? At Phoenix HQ, we’ve been working extremely hard to ensure we made a difference in 2017.
You spoke and we listened! This year we have brought in lots of new products after we received high demand from you, our customers. We now stock 0.45 and 0.50mm needles after many of you requested thicker needles. As well as needles, we now supply 73 PaoZhi processed herbs after our latest granule shipment. We are continuing to improve and increase our stock to ensure we have everything you need.
As well as expanding our product range, our company also expanded. This year we welcomed 3 new members of staff to our sales team, expanded our marketing team and 2 new members of staff joined our warehouse team.
After the awful tragedy of the Grenfell Tower fire, we decided we wanted to get involved and along with help from extremely generous customers, we donated acupuncture supplies to the incredible and selfless volunteers who are working for free to provide treatment for issues such as PTSD and carbon monoxide poisoning. In the coming year, we will continue to work with World Medicine to ensure the aid keeps going.
This Christmas, we also donated supplies to our local food bank to help those in need over the festive period. At Phoenix, we strive to not only make a difference in the TCM world but also in our local community and will continue to do so in 2018.
This year, we have been supporting clinical trials at the University of Southampton, which are exploring herbal medicine for Urinary Tract Infections. As well as this, we continued to strengthen relationships with the ATCM, RCHM and FTCMP to ensure we supply you with the very best products.
We have also been extremely fortunate this year to receive great feedback from you! We introduced various different surveys in 2017 to find out what you really think of Phoenix and our products. Our latest survey revealed that you all loved the quality of our products, as well as our customer service!
‘The team have the best customer service in the business. They donated a kit to me whilst on vacation to help me volunteer services to the Grenfell Tower Fire community then went beyond to match donations made. They are literally the best out there and I highly recommend switching to them’ – Liv Ruddy EAMP, Ireland
Fantastic service, Matt was very professional on the phone and from order to delivery, it was around 12 hours! Thank you guys! – Cedar Tree Chiropractic
‘Great quality and everyone who works there is beyond helpful and always kind. ‘ – Laurie G
‘I like the consistent quality. I tried several brands of needle before finding Phoenix and I will never order anything else now. I love the quality and the needles are strong and not bendy or stabby.’ – Duncan B
New Year, New Opportunities
2018 is looking to be our best year yet! We will be hosting the first ever International Jing Fang Conference in September, as well as the Complete Course to Tung’s Acupuncture in June. We are pleased to be able to not only supply you with the best products in TCM but the best education. As we are fortunate enough to have connections with the best Chinese medicine teachers and masters in the world, along with the best organisations including the Shanghai University of TCM and the ATCM, it is our mission to bring accessibility of education to practitioners in the west.
We also have plans to continue to expand our product range and bring in some more of our highly requested items including moxibustion products and plastic handle needles. We are also going to make our website more user-friendly on mobile devices and make a Chinese version of the site.
In 2017 we have started lots of new and exciting projects including launching our herbal and functional Aura Tea range. The range is inspired by Chinese herbal remedies and is available to practitioners and the general public. We also recently launched our latest venture, Vita Herbal Nutrition. We started Vita to allow the general public to benefit from Chinese nutritional products. Both companies are set to take off in 2018, so watch this space!
Our aim for 2018 is to reduce our carbon footprint. We’ve always wanted to have eco-friendly & recyclable packaging but the process can be complex. However, we think that being environmentally friendly is paramount as a company in the 21st century. We currently have our ‘New Year, New Packaging’ survey running, where we ask for your help in designing our new needle packaging. If you would like to take the survey, please click here. We will be selecting a random winner at the end of the survey who will win 10 boxes of needles, as a special thank you for taking part and continuing to support Phoenix.
The Phoenix team is stronger than ever and we have big plans and great expectations for next year. We’d like to thank each and every one of you for your loyalty and trust in Phoenix. 2018 is set to be an exciting year and we hope you continue to share our journey.
We would like to wish you all a very Merry Christmas, and a healthy and Happy New Year.
George and the Phoenix Team.